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BranchServ - Testimonials

The following comments are excerpted from recent Customer Service Surveys and correspondence. At the request of our clients, the identities of responders are not revealed. What is revealed?

Our clients agree that:

BranchServ is, in one word: OUTSTANDING.

Our Service Technicians are responsive:

Excellent service delivered in a timely manner.

It's Techs like him that keep us coming back to BranchServ!

The Service Tech was able to immediately resolve our issue, and even called on his way here to give me some tips for a resolution before he arrived. Excellent service!!

The Service Tech went above and beyond the call of duty!! He arrived 30 minutes after my email.

The Service Tech answered my questions and went out of his way to find the answers to those he didn't know. Such a pleasure to work with.

Our Service Technicians are knowledgeable and professional:

The Service Tech is ALWAYS prompt, courteous, knowledgeable, and never leaves without doing 120%.

The Service Tech always provides us with exceptional service. When we present him with an issue, he not only fixes it but looks for opportunities to make improvements.

It is always good to see our Service Tech walk through the door when I need help. He knows what he is doing.

The Service Tech has always been a great business partner. He is on time, very knowledgeable and thorough.

The Service Tech was here Monday morning and very respectful of our clients and our need to have him wait while we serviced them. Furthermore, while this was a vault maintenance call, he addressed another recurring issue.

Our Service Technicians get the job done right, the first time:

The technician was very knowledgeable regarding the equipment and able to quickly identify the problem. He was also very prompt with the resolution and the job was completed today. Thank you.

The Service Tech was very knowledgeable and fixed our ATM immediately. His service was outstanding and I am very pleased with the quick response.

The Service Tech was pleasant and knowledgeable. He did the job immediately when we thought it would take a few days. Exceeded our expectations.

The Service Tech was very thorough with the annual check-up at our branch. He didn’t hesitate to help us with any questions we had and was very knowledgeable.

The Service Tech is a master of his craft.

Our Service Technicians put the client’s interests above all else:

The Service Tech doesn’t just want to fix the problem, he wants to fix it so it does not break again.

The Service Tech is professional, flexible and courteous to all staff members. He also takes pride in his work and does not cut corners.

Great customer service. The Service Tech made my customers' needs a priority.

The Service Tech arrived early and fixed a problem with my cash box before the customer arrived for the safe deposit box to be drilled, which was not actually on (the tech’s) service call. Thanks to (the tech), my problem was fixed without having to schedule another service call. Absolutely superior service.

The Service Tech offered several solutions that would save money before drilling the vault.

And our Call Center Service is highly rated as well:

The Call Center rep was very helpful.

I would rate BranchServ an A+ for service and communication.

Customer service rep was so courteous and helpful. She had our customer set up to have safe deposit box drilled the next day!

5 Stars!

You have Number 1 employees! They are the best.

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