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11/16/2010

BranchServ Pushes Service To A Higher Level

BETHEL, CT - November 16, 2011 - BranchServ (www.branchserv.com), the leading supplier of physical and electronic security equipment and service solutions for bank branches across the United States , today announced that the company has opened a new Customer Call Center in their Bethel , Connecticut office.  This new operation is expected to serve as an additional resource for customers in the Northeastern and Mid-Atlantic regions of the United States .

The new Call Center is the second to be added to the network of customer support for BranchServ in less than two years.  A similar facility was opened in Cornelius , North Carolina in August of 2009 to aid in managing customer needs in the Southeastern United States.

Notably, the new call centers also benefit from an infusion of state-of- the-art work order and dispatching software.  This new technology has elevated the capabilities of BranchServ Call Centers nationwide, specifically allowing for route optimization and increased efficiencies.

“We are first and foremost, a service business,” says Michael Iadarola, Senior Vice President of BranchServ.  “The investment in technology and personnel has positioned BranchServ to be the premier service provider of physical and electronic equipment in our space.  We rank amongst the highest in standard response time and completion rates due to our continuous drive for improvement.  BranchServ is large enough to meet all of our customers’ unique product and service needs, but small enough to care.  We are dedicated to exceeding their expectations with the solutions we provide.”

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Founded in 1999 as a division of Custom Vault Corporation, BranchServ provides physical and electronic security equipment and service solutions to nearly 6,000 bank branches and credit unions nationwide, including three of the ten largest branch banking networks in the United States .  The fastest growing provider in the industry, BranchServ combines a client-driven service focus with unparalleled experience; empowering branch networks to improve operational efficiencies, lower costs, enhance the end-customer experience and maintain the highest levels of security.

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