OnDemandSM Service Program

For clients who prefer to pay as they go, BranchServ offers its OnDemandSM service solution. OnDemandSM clients have access to responsive service, the most experienced team of field service technicians in the industry and our extensive parts inventories—all at discounted time and material rates. BranchServ delivers the highest service levels in the industry by investing in people, technology and infrastructure.

The Right People

Our experienced technicians are extensively cross-trained with an average of over 20 years of experience. They are ONLY measured by client satisfaction, never on equipment sales—putting them on the client's side in efforts to prolong the life of assets.

In the Right Place

BranchServ's world-class call center operation dispatches OnDemand service requests based on the nature of the equipment problem—combining information about not just the location of the Field Technician, but his particular expertise and existing parts inventory. This ensures not only the fastest response, but the fastest resolution.

With the Right Parts & Equipment

We have relationships with all leading vendors and maintain extensive inventories of parts in our vehicles, at local service centers and at our central warehousing facility. Vendors also feed service vehicles directly, providing the Technician with the most access to parts. With an extensive inventory of parts from defunct manufacturers such as Mosler and LeFebure, we often can repair equipment our competitors might replace.

Field Service Technicians are fully equipped with all of the tools necessary to perform both standard and emergency service calls, including full sets of combination keys, key cutting machines, specialty scopes, drill rigs and diagnostic equipment to enable them to perform tasks in a fraction of the time. Every Technician is supported by the BranchServ field service network, including our state-of-the-art central lock, key and machine shops. Local BranchServ Service Centers can also deploy mobile equipment to job sites within hours, perform efficient large-scale key cutting projects and provide refinishing and part fabrication for out-of-production equipment.

Adobe Acrobat ReaderOnDemandSM Service Program - Fact Sheet [PDF]

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